frequently asked questions

We’re here to make comfort simple. Explore our quick answers on sizing, washing, and product use — or reach out if you need a little extra guidance.

product information

How do Epochelle undies work?

Epochelle undies are designed around real bodies and real life. They use four carefully engineered layers to keep you feeling dry, comfortable, and supported.

  • A soft, fast-absorbing layer closest to your skin
  • A moisture-wicking layer to help you stay dry
  • An absorbent core holding up to 2–3 tampons’ worth
  • A leak-proof barrier to protect your clothing

They can be worn on their own or alongside other period products — whatever helps you feel most confident.

Are Epochelle undies suitable for postpartum recovery or light incontinence?

Yes. Epochelle undies are designed to support you through different stages of life — including postpartum recovery and light bladder leaks.


Our multi-layer protection helps absorb fluid, manage moisture, and provide leak protection, offering comfort and reassurance while your body is healing or changing.
 

They’re suitable for:

  • Postpartum bleeding (lochia)
  • Light bladder leaks
  • Extra protection during recovery or everyday movement

For heavier postpartum bleeding or incontinence, we recommend choosing a higher absorbency style or pairing with another product — always guided by what feels right for your body.

Do all undies have the same absorbency?

No — because incontinence needs and period flow vary from person to person.
 

Each Epochelle style is designed for different flow levels, so you can choose what works best for your body, your day, and your needs.

Do you have a size chart?

Yes — and we always recommend checking it.
 

Each style has its own product-specific size chart, as some fits are firmer for protection while others allow more stretch and movement.
 

If you need guidance, our team is here to help at info@epochelle.com.au.

product care

When should I change my undies?

There’s no one-size-fits-all answer — your body knows best.


As a general guide:

  • Light flow: up to 8 hours
  • Moderate flow: 6–8 hours
  • Heavy flow: 4–6 hours

If you start to feel damp, uncomfortable, or less confident, it’s time to change.

Can I wear them all day?

Yes — many people comfortably wear Epochelle undies all day on light to moderate flow days.


On heavier days, you may prefer to change once or pair them with another product. Both are completely okay.

Can I wear them overnight?

Yes. Depending on your flow, Epochelle undies can be worn overnight for up to 8–12 hours, helping you rest easy and wake up comfortable.

How do I wash my undies?

Epochelle garments are designed to be worn day to day, offering discreet support through periods, light leaks, and everyday movement. After wear, once you’ve taken them off for the day, simply turn them inside out and give them a gentle rinse — either in the shower or under a tap.
 

Using cool water, lightly rinse and softly massage the fabric until the water runs clear. There’s no need to scrub — just a gentle touch is enough. Once rinsed, give them a light squeeze to remove excess water.

From there, they’re ready for the washing machine.
 

We recommend placing your garments in a wash bag before washing — it’s a simple step that helps protect the fabric and extend the life of your underwear. We include complimentary laundry bags with our bundles for this reason.
 

Wash on a gentle cycle using a mild detergent. Please avoid fabric softeners or harsh chemicals, as these can impact the integrity and absorbency of the garment over time.
 

After washing, avoid tumble drying. Heat can affect the stretch, durability, and absorbent layers. Instead, hang your garments to air dry — ideally outside if possible. Natural drying not only preserves the fabric, but sunlight also helps eliminate any lingering bacteria.

 

And that’s it — simple, considered care to keep your Epochelle garments feeling beautiful, supportive, and long-lasting.

sustainability

Are Epochelle undies PFAS-free?

Yes. Epochelle undies are PFAS-free, always — because comfort, safety, and peace of mind matter.

Where are Epochelle undies made?

Epochelle is an Australian-operated brand.
 

To create our products, we partner with trusted overseas manufacturers who specialise in the technical fabrics and construction required to deliver reliable, long-lasting protection.

shipping & returns

Where do you ship?

We currently ship Australia-wide.

How long does shipping take?

  • 5–15 business days across Australia
  • Orders are packed within 24–72 hours
  • We don’t dispatch on weekends or public holidays

You’ll receive tracking details once your order is on its way.

How much is shipping?

Australia

  • FREE standard shipping on orders over $99 AUD
  • $9.99 standard shipping on orders under $99 AUD

Can I track my order?

Yes — once your order ships, we’ll email you a tracking number so you can follow it from our hands to yours.

Can I send Epochelle undies as a gift

Absolutely! Epochelle undies make a thoughtful, practical gift.

  • Ship directly to the recipient
  • No prices included in the parcel
  • Receipt sent straight to your email

I ordered the wrong size — what now?

If you notice an error, contact us as soon as possible and we’ll do our best to update it.


Please double-check your details at checkout, as orders delivered to an incorrect address can’t be retrieved.


For hygiene reasons, we’re unable to accept returns or exchanges.


If you’re a first-time customer and ordered the wrong size, we’ll gift you one replacement pair in the correct size — just email info@epochelle.com.au and we’ll take care of it

still unsure?

Reach out to us and we’ll guide you
through every step.

Contact Us