At EPOCHELLE, we aim to deliver your purchases as quickly as possible. Below is our general shipping policy to ensure a smooth delivery process.
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Last updated: February 2026
1. Processing Time
2. Shipping Rates and Estimates
3. Order Tracking
4. Shipping Restrictions
5. Delays
6. Missing or Lost Packages
1. processing time
Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. shipping rates and estimates
Shipping charges for your order will be calculated and displayed at checkout based on your location and the weight of your items.
3. order tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery.
4. shipping restrictions
We currently do not ship to P.O. boxes, or certain remote locations. For more information, please contact our support team at info@epochelle.com.au.
5. delays
While we do our best to ensure timely deliveries, unexpected delays can sometimes occur. If your package is delayed or goes missing, please contact us at info@epochelle.com.au for assistance.
6. missing or lost packages
If your package is lost or missing, please notify us at info@epochelle.com.au with your order number. We will work with the shipping carrier to resolve the issue.
Refunds Policy
EPOCHELLE provides a 30-Day Leakproof Guarantee with full refunds available within 30 days of purchase - no returns needed for dissatisfaction claims due to hygiene policies.
Policy Highlights
Refund Process: Email info@epochelle.com.au within 30 days if the product fails to deliver security, comfort, or confidence; full refund issued without shipping items back.
Hygiene Rules: No returns accepted for worn, aligning with standards for intimates.
Damages/Defects: Contact info@epochelle.com.au immediately for damaged, defective, or incorrect orders.
